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MTN Nigeria Fresh Job Recruitment August 2018

MTN Nigeria Fresh Job Recruitment August 2018 – We are a proudly Nigerian company, deeply committed to the progress of our people and the growth of the economy (with over N2 trillion invested since 2001). Guided by the philosophy of shared prosperity, we firmly believe that the success and growth of our business is tied to the wellbeing and success of the communities in which we operate.

The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. The MTN Nigeria Fresh Job Recruitment August 2018 is below.

MTN Nigeria Fresh Job Recruitment August 2018

We are recruiting to fill the following vacant positions below:

1.) CEM & Service Expert
Location: Lagos

2.) Service Quality Analyst
Location: Lagos

3.) CEM Data Analyst
Location: Lagos

4.) Manager, CEM Analytics
Location: Unspecified

5.) CEM System Support Engineer
Location: Lagos

6.) Manager, Service Operating Centre Assurance
Location: Lagos

7.) Customer Experience Management Engineer – HVC & Non-HVC
Location: Lagos

Application Closing Date

29th August, 2018.

Also See: Latest MTN Nigerian Job Recruitment 2018 – MTN Recruitment Portal 2018

Job Condition 

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training   

  1. First degree in Electrical & Electronics, or related fields.
  2. 3 – 7 years experience in telecommunication environment
  3. Experience in business process modelling, analysis & design
  4. Good understanding of GSM Technology, ITIL Process
  5. Expert understanding in mapping KPIs to KQIs and QoE model
  6. Understanding TM forum and Frameworx
  7. Good knowledge of network technologies across verticals.
  8. Capable of leading process analysis and providing objective feedback on areas of improvement Training:
  9. Power Business Intelligence
  10. RAN, Core CS &PS domain
  11. Customer Experience management platforms
  12. Key concepts of CEM framework and CEI model
  13. Ability to prioritize escalations based on customer impact
  14. Ability to Define End-to-End CEM, QoE indices
  15. Development of CEM frameworks that support service quality management
  16. Ability to translate network USE Cases into network quality indicators.
  17. Report measurable KQIs in line with TM forum
  18. Quality of report
  19. Accuracy of report
  20. Timely report
  21. Prompt and accurate escalation of faults
  22. Prompt and accurate statistical reports generated Availability of network performance statistics
  23. Customer satisfaction index
  24. Closure of assigned faults
  25. Conformance to criteria for reporting

Minimum Qualification

  • BEd, BEng, BSc, BTech or HND

Also See: Top 10 International Aviation Job Recruitment Portal, Application Form & requirements

Application Closing Date 
29th August, 2018.

How to Apply

All interested and qualified candidates should apply online.
Visit the MTN Nigeria recruitment portal. Click here to apply online.

Any question on the MTN Nigeria Fresh Job Recruitment August 2018 will be attended to.


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